Privacy Policy

1. Information We Collect

When you visit our website, create an account, place an order, contact us or interact with our services, we may collect certain information.

Personal Information

• Your name.
• Mobile number.
• Email address.
• Billing and shipping address.
• Order and purchase details.
• Information you provide when contacting our support team.

Technical Information

When you browse our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited and general website activity.

2. How We Use Your Information

We use the information collected from you for legitimate business purposes, including:

• Processing and delivering your orders.
• Processing payments and managing transactions.
• Providing customer support.
• Managing returns and exchanges.
• Communicating with you about your orders.
• Improving our website, products and customer experience.
• Preventing fraud and unauthorised transactions.
• Sending promotional communications where permitted.

3. Payment Information

Payments made through our website may be processed by third party payment service providers.

Khwabri does not generally store complete debit card, credit card or other payment credentials on its own systems. Payment information is handled by the applicable payment provider according to its privacy and security practices.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website and improve your shopping experience.

Cookies may also be used by certain third party services for analytics, advertising and marketing purposes.

5. Marketing Communications

If you have provided your contact information and where permitted by applicable law, Khwabri may contact you about new products, offers, promotions or other updates.

You may choose to stop receiving promotional communications by following the unsubscribe instructions included in those messages or by contacting us directly.

6. How We Share Your Information

We may share relevant information with trusted service providers when necessary to operate our business and fulfil your orders.

This may include:

• Payment processing providers.
• Shipping and courier partners.
• Website and ecommerce service providers.
• Analytics and marketing service providers.
• Customer support service providers.

We do not sell your personal information to third parties for their own independent marketing purposes.

7. Shopify & Third Party Services

Our online store is powered by Shopify. Shopify and other service providers may process information as necessary to provide ecommerce, payment, hosting, analytics and related services.

Third party services used on our website may have their own privacy policies. We encourage you to review the privacy practices of those services where appropriate.

8. Data Security

We take reasonable measures to protect your personal information against unauthorised access, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes and complying with applicable legal obligations.

10. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including requesting access to or correction of certain information.

You may also contact us regarding promotional communications or other privacy related requests.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent where required by law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

12. External Links

Our website may contain links to third party websites or services. Khwabri is not responsible for the privacy practices or content of those external websites.

We recommend reviewing the privacy policy of any third party website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable legal requirements.

Any updated version will be published on this page with the revised effective date where appropriate.