Exchange Policy

At Khwabri, we want you to be happy with your purchase. If you need a different size or have received a product with an issue, we are here to help.

7 Day Exchange Eligible products can be exchanged within 7 days of delivery.

Size Exchange Exchange is available subject to product and size availability.

Quality Checked Every exchange product is checked before the exchange is approved.

Please Note: Khwabri does not offer returns or refunds. We only offer exchanges on eligible products according to the conditions mentioned below.

Exchange Policy

Exchange requests must be raised within 7 days from the date of delivery.

Exchanges are available only for eligible products and are subject to availability.

To qualify for an exchange:

The product must be unused, unworn and unwashed.
All original tags must remain attached.
The product must be returned in its original condition.
Original packaging should be retained.
Proof of purchase or order confirmation must be available.
The product must not have been altered, damaged or tampered with.

Size Exchange

If you have received the wrong size for your requirements, you may request an exchange within 7 days of delivery.

Size exchanges are subject to availability of the requested size.

If the requested size is unavailable, Khwabri may not be able to fulfil the exchange request.

Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery. If you receive a damaged, defective or incorrect product, you must contact Khwabri within 48 hours of delivery.

Please provide:

Your order number.
Clear photographs of the product.
Photographs of the packaging.
A video showing the issue where required.

Our team will review the issue and, if approved, arrange an appropriate exchange.

Non Exchangeable Products

The following products are not eligible for exchange:

Products purchased during sale or promotional offers.
Products without their original tags.
Products that have been worn, washed or altered.
Products damaged due to improper use or care.
Products returned without prior approval.

No Returns or Refunds

Khwabri does not accept returns and does not provide refunds for products purchased through our website, except where required by applicable law or in cases specifically approved by Khwabri.

Customers are requested to carefully check product details, size information and other available information before placing an order.

How Exchanges Work

Raise a Request

Contact Khwabri within 7 days of delivery with your order number and exchange reason.

Request Review

Our team reviews your request and confirms whether the product qualifies for exchange.

Exchange

Once the product is received and passes inspection, the eligible replacement product is processed.

Important Conditions

Exchange requests must be raised within 7 days of delivery.
Damaged, defective or incorrect products must be reported within 48 hours.
Products must be unused, unworn and unwashed.
All original tags and packaging must be intact.
Products showing signs of use may not be accepted.
Exchange is subject to availability.
Khwabri does not offer returns or refunds.

Need Help With An Exchange?

For exchange or order related queries, please contact our team.

wecare@khwabri.com +91 92164 03803

Frequently Asked Questions

Does Khwabri offer returns?

No. Khwabri does not offer returns. We only offer exchanges on eligible products.

Can I exchange my product for another size?

Yes. Size exchanges are available on eligible products, subject to availability.

How many days do I have to request an exchange?

Exchange requests must be raised within 7 days from the date of delivery.

What if I receive a damaged or incorrect product?

Please contact us within 48 hours of delivery with your order number, photographs and a video where required.

Can I get a refund instead of an exchange?

No. Khwabri does not offer refunds. Eligible products can only be exchanged according to this policy.

Can I exchange a sale product?

Products purchased during sale or promotional offers are not eligible for exchange.

``` **One correction from the previous version:** because Khwabri has **no returns and no refunds**, I have removed the entire refund section and changed the page title to **Exchange Policy**. I have also kept the **7 day exchange window** and **48 hour reporting window** for damaged, defective or incorrect products.